Legal

1. Introduction

PropFundDesk ("we", "us", or "our") runs an evaluation platform for traders. This policy explains how we handle personal information when you visit propfunddesk.com, create an account, take an evaluation, or contact our team (together, the "Platform"). By using the Platform you agree to the practices described here.

2. Information we collect

• Account details: your name, email address, mobile number, password (stored in hashed form), and any profile information you add. If you sign in with Google, we receive the name and email linked to that Google account.
• KYC documents: before your first payout we ask for identity and bank verification documents, which may include PAN, Aadhaar and bank account details. These are collected only to verify who you are and where payouts should be sent.
• Payment references: order IDs, transaction IDs, amount, payment method and status returned by our payment gateway. We do not store your card numbers, UPI PIN or net-banking credentials.
• Evaluation activity: simulated orders, positions, balances, rule checks and results generated while you trade on the Platform.
• Device and usage data: IP address, browser and device type, operating system, approximate location, pages visited, and timestamps of your activity.
• Support conversations: emails, chat messages and attachments you send us, and our replies.

3. Why we use it

We use this information to:

• Create and secure your account and sign you in
• Run your evaluation, apply the rules of your plan and calculate results
• Confirm payments and process performance payouts to your verified Indian bank account
• Complete KYC checks and detect fraud, duplicate accounts and rule abuse
• Answer support requests and send service notices such as OTPs, receipts and account updates
• Understand how the Platform is used so we can fix problems and improve it
• Send offers and product updates where you have not opted out
• Meet our legal, tax and record-keeping obligations

4. Storage and security

Your data is stored on secured cloud infrastructure with access limited to team members who need it to do their job. Passwords are hashed, sessions are token-based, traffic is encrypted in transit, and KYC files are kept in restricted storage. No system is completely immune to risk, so we cannot promise absolute security, but we take reasonable technical and organisational steps to protect your information and will notify you if a breach affecting your data is confirmed.

5. Who we share it with

We never sell your personal data. We share it only with:

• Payment gateways that process your evaluation fees and payouts, to the extent needed to complete a transaction.
• KYC verification partners that help us check identity and bank documents.
• Service providers for hosting, email and SMS delivery, analytics and customer support, bound by confidentiality obligations.
• Authorities when a court order, government request or applicable law requires it, or when sharing is needed to protect our users, our rights or the integrity of the Platform.

6. Cookies and analytics

We use cookies and browser storage to keep you signed in, remember your preferences (such as dark mode), protect against misuse, and measure how visitors use the site. Analytics and advertising tools (for example, Meta Pixel) may set their own cookies to understand which pages people visit and how they found us. You can block or delete cookies from your browser settings; some features, such as staying logged in, may stop working if you do.

7. How long we keep it

We keep account and evaluation records for as long as your account is active and for a reasonable period after it is closed so we can handle disputes and meet legal requirements. Payment and KYC records are retained for the period required under Indian tax and anti-fraud rules. Support conversations are kept as long as they are useful for resolving your queries. When data is no longer needed, we delete or anonymise it.

8. Your rights

You can ask us to show you the personal data we hold, correct anything that is wrong, delete your account, or stop sending you marketing messages. Some records, such as payment and KYC history, may need to be kept even after deletion where the law requires it. To make a request, write to us from your registered email address so that we can confirm your identity.

9. Grievance contact

If you have a complaint about how your data is handled, email support@propfunddesk.com with the subject line "Privacy". We aim to acknowledge every grievance promptly and resolve it within the time allowed under applicable Indian law.