Legal

1. What you are paying for

The fee you pay PropFundDesk for a plan buys access to a simulated trading evaluation on Indian index derivatives and on crypto, together with the tools, data and support needed to take it. It is a service fee, not a deposit, not trading capital, and not an investment. Fees are shown in Indian Rupees on each plan card and are collected through our payment gateway.

2. When fees are non-refundable

• Once your evaluation or instant account has been activated, or you have placed your first trade on it, the fee is fully earned and cannot be refunded. This applies whether you pass, fail or stop trading.
• Accounts closed for breaching plan rules (for example, exceeding the daily loss or overall drawdown limit, holding positions past square-off, or using prohibited methods) are not eligible for a refund.
• Accounts terminated for violating our Terms & Conditions, including multiple accounts, copy trading or exploiting a data feed, are not eligible for a refund.
• Fees are not refundable because you changed your mind, chose the wrong plan, or did not have time to trade.
• Promotional discounts and coupons have no cash value and are not refunded separately.

3. When you can ask for a refund

We will refund a payment in the following cases:

• Duplicate payment: you were charged more than once for the same order because of a gateway or network error.
• Failed activation: your payment was captured but we could not activate your account within a reasonable time and you have not started trading.
• Verified technical fault on our side: a platform defect that we confirm made it impossible for you to take the evaluation as described. Ordinary market movement, internet issues at your end or device problems are not covered.
• Cancellation before activation: you paid for a plan but ask us to cancel before the account is activated or any trade is placed.

4. How to request one

• Email support@propfunddesk.com from your registered email address with the subject line "Refund request".
• Include your order ID, the date and amount of the payment, and a short description of the issue.
• Requests must reach us within 7 days of the payment. Requests received later may not be considered.
• Our team may ask for screenshots or additional details to verify the claim.

5. Processing time

Approved refunds are sent to the original payment method only. Once approved, the refund is initiated within 5 to 10 business days. Depending on your bank or UPI provider it may take a few more days to reflect in your account. Gateway or bank charges deducted on the original transaction, if any, may not be recoverable.

6. Chargebacks

Please contact us before raising a dispute with your bank. Chargebacks filed on payments that do not qualify for a refund under this policy will be contested with our transaction records, and the linked account will be suspended while the dispute is open. Repeated or abusive chargebacks may result in permanent closure of your account.